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How To Make Every Customer Feel Like The Only Customer

by Darin "Doc" Berntson on Feb 16, 2016 8:00:00 AM

If your goal in business is to just satisfy your customers, you're fighting a losing battle.

Satisfaction is no longer the gold standard -- in fact, it's the bare minimum if you want to keep your business afloat.

True success depends on your ability to delight your customers. You want them to leave every interaction feeling like a valued asset to your company and a member of your corporate family. Otherwise, your brand will fade from memory as soon as your transaction is complete.

How do you reach this level of customer engagement? You make every customer feel like the only customer.

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Topics: Customer Service

8 Awesome Quotes About Customer Satisfaction

by Darin "Doc" Berntson on Feb 12, 2016 7:30:00 AM

Inspirational quotes are definitely in vogue right now.

All you have to do is queue up your Twitter feed or Facebook wall to find hundreds of sweet phrases and passages designed to tug at your heartstrings.

In business, though, sometimes a few words are all it takes to communicate a profound idea. If you're looking for inspiration to supercharge your customer satisfaction rates, consider these eight awesome quotes from industry thought leaders.

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Topics: Customer Service

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